callback([{"Id":"313","SayingType":"3asp","SayingText":"Whenever possible, make sure that your phone number (800# if appropriate) and address are on your literature and products.","FirstLetter":"W","RestOTheText":"henever possible, make sure that your phone number (800# if appropriate) and address are on your literature and products.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"314","SayingType":"3asp","SayingText":"Policies and procedures should be in place for the benefit of the customer.","FirstLetter":"P","RestOTheText":"olicies and procedures should be in place for the benefit of the customer.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"315","SayingType":"att","SayingText":"Act sincerely interested in what your customer or co-worker is saying and often you will find yourself feeling interested.","FirstLetter":"A","RestOTheText":"ct sincerely interested in what your customer or co-worker is saying and often you will find yourself feeling interested.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"316","SayingType":"att","SayingText":"Do customers feel that you're glad they called or do they feel like an intrusion?","FirstLetter":"D","RestOTheText":"o customers feel like an intrusion when they call or that you're glad they called?","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"317","SayingType":"att","SayingText":"Name 5 characteristics of a successful person.  You have some of each of those, don't you?","FirstLetter":"N","RestOTheText":"ame 5 characteristics of a successful person.  You have some of each of those don't you?","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"318","SayingType":"att","SayingText":"Today, identify 3 strengths that make you good at your job.  Work on enhancing those.","FirstLetter":"T","RestOTheText":"oday, identify 3 strengths that make you good at your job.  Work on enhancing those.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"319","SayingType":"bl","SayingText":"Smiling when a customer or co-worker is really upset could be considered insensitive.  A concerned look is better.","FirstLetter":"S","RestOTheText":"miling when a customer or co-worker is really upset could be considered insensitive.  A concerned look is better.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"320","SayingType":"bott","SayingText":"It takes time, energy, and money to create and maintain customer relationships.  Can your company afford not to make this investment?","FirstLetter":"I","RestOTheText":"t takes time, energy, and money to create and maintain customer relationships.  Can your company afford not to make this investment?","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"321","SayingType":"bott","SayingText":"it's amazing!  The more we focus on our customers' needs, the better our bottom line gets.","FirstLetter":"I","RestOTheText":"t's amazing!  The more we focus on our customers' needs, the better our bottom line gets.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"322","SayingType":"co","SayingText":"Why should a customer come back to your company again and again?  List at least 3 reasons.","FirstLetter":"W","RestOTheText":"hy should a customer come back to your company again and again?  List at least 3 reasons.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"323","SayingType":"cs","SayingText":"Do we reward customers for doing business with us or do we punish them?","FirstLetter":"D","RestOTheText":"o we reward customers for doing business with us or do we punish them?","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"324","SayingType":"diff","SayingText":"After a difficult encounter, ask yourself, \"How could it have gone better?\"  Replay that successful tape in your mind.","FirstLetter":"A","RestOTheText":"fter a difficult encounter, ask yourself, \"How could it have gone better?\"  Replay that successful tape in your mind.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"325","SayingType":"diff","SayingText":"In your spare time, think of various customer situations and how you could handle them well.","FirstLetter":"I","RestOTheText":"n your spare time, think of various customer situations and how you could handle them well.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"326","SayingType":"int","SayingText":"Customers should feel good about themselves when they are talking with you.","FirstLetter":"A","RestOTheText":"customer should feel good about themselves when they are talking with you.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"327","SayingType":"int","SayingText":"Make a commitment today to actively meet each customer's needs.  Look for opportunities to do so.","FirstLetter":"M","RestOTheText":"ake a commitment today to actively meet each customer's needs.  Look for opportunities to do so.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"328","SayingType":"int","SayingText":"When customers are treated like numbers, they don't feel like any one cares about them as individuals.","FirstLetter":"W","RestOTheText":"hen customers are treated like numbers, they don't feel like any one cares about them as individuals.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"329","SayingType":"int","SayingText":"When someone calls and asks, \"Are you open?\", they are really asking you for your hours.","FirstLetter":"W","RestOTheText":"hen someone calls and asks, \"Are you open?\", they are really asking you for your hours.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"330","SayingType":"int","SayingText":"When you ask questions, look for facts and feelings in the answers.","FirstLetter":"W","RestOTheText":"hen you ask questions, look for facts and feelings in the answers.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"331","SayingType":"phone","SayingText":"How long is it okay to leave someone on hold?  30 seconds can seem like an eternity when you are the one waiting.","FirstLetter":"H","RestOTheText":"ow long is it okay to leave someone on hold?  30 seconds can seem like eternity when you are the one waiting.","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"332","SayingType":"q","SayingText":"\"Anticipate the good so that you may enjoy it.\"--Ethiopian Proverb","FirstLetter":"\"A","RestOTheText":"nticipate the good so that you may enjoy it.\"--Ethiopian Proverb","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"333","SayingType":"q","SayingText":"\"Committees of 20 deliberate plenty.  Committees of 10 act now & then.  But most jobs are done by committees of one.\"--Northcote Parkinson","FirstLetter":"\"C","RestOTheText":"ommittees of 20 deliberate plenty.  Committees of 10 act now & then.  But most jobs are done by committees of one.\"--Northcote Parkinson","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"334","SayingType":"q","SayingText":"\"For as a man thinketh in his heart, so is he.\"--Proverbs 23:7 (Bible)","FirstLetter":"\"F","RestOTheText":"or as a man thinketh in his heart, so is he.\"--Proverbs 23:7 (Bible)","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"335","SayingType":"q","SayingText":"\"If there is no struggle, there is no progress.\"--Frederick Douglass","FirstLetter":"\"I","RestOTheText":"f there is no struggle, there is no progress.\"--Frederick Douglass","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"336","SayingType":"q","SayingText":"\"New opinions are always suspected and usually opposed, without any reason but because they are not already common.\"--John Locke","FirstLetter":"\"N","RestOTheText":"ew opinions are always suspected and usually opposed, without any reason but because they are not already common.\"--John Locke","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"337","SayingType":"q","SayingText":"\"The person who doesn't stand for something will fall for anything.\"--Peter Marshall","FirstLetter":"\"T","RestOTheText":"he person who doesn't stand for something will fall for anything.\"--Peter Marshall","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"338","SayingType":"q","SayingText":"\"There are two types of people--those who come into a room and say, \"Well, here I am!\" and those who come in and say, \"Ah, there your are.\"--Frederick L. Collins","FirstLetter":"\"T","RestOTheText":"here are two types of people--those who come into a room and say, \"Well, here I am!\" and those who come in and say, \"Ah, there your are.\"--Frederick L. Collins","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"339","SayingType":"q","SayingText":"\"When a customer enters my store, forget me.  He is king.\"--John Wanamaker","FirstLetter":"\"W","RestOTheText":"hen a customer enters my store, forget me.  He is king.\"--John Wanamaker","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"340","SayingType":"q","SayingText":"\"Where we cannot invent, we may at least improve.\"--C.C. Colton","FirstLetter":"\"W","RestOTheText":"here we cannot invent, we may at least improve.\"--C.C. Colton","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"},{"Id":"341","SayingType":"q","SayingText":"\"No mind is thoroughly well organized, that is deficient in a sense of humor.\"--Samuel Taylor Coleridge","FirstLetter":"\"N","RestOTheText":"o mind is thoroughly well organized, that is deficient in a sense of humor.\"--Samuel Taylor Coleridge","LastUpdDT":"2020-03-02 08:10:57","LastUpdBy":"Warren Load"}])